Frequently asked questions
Everything you need to know before you buy.
What is an eSIM?
An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you install a data plan by scanning a QR code — perfect for travel.
Will my phone work with an eSIM?
You need an eSIM-capable, carrier-unlocked phone. Most devices from 2018 onward qualify (iPhone XR/XS and newer, recent Samsung Galaxy and Google Pixel). Dial *#06# — if you see an EID, you're good.
How do I receive my eSIM?
Right after payment we email you a QR code and step-by-step install instructions. Delivery is instant — usually within seconds.
When does my plan start?
Your validity period begins when the eSIM first connects to a mobile network at your destination, not when you buy it. Install before you travel and activate on arrival.
Can I keep my regular phone number?
Yes. The eSIM runs alongside your physical SIM, so you keep your number for calls and texts while using the eSIM for data abroad.
Do I get a phone number with the eSIM?
These are data-only plans — ideal for maps, messaging apps, email and browsing. You can still call and text over Wi-Fi/data apps like WhatsApp.
What happens when my data runs out?
Your connection simply stops once the data or validity period ends. You can buy a new plan any time — no contracts and no auto-charges.
What payment methods do you accept?
Card payments (Visa, Mastercard, and Apple Pay / Google Pay where available) and cryptocurrency — including Bitcoin (BTC), Ethereum (ETH), USDT and many other coins — through our secure checkout.
Can I buy an eSIM with crypto?
Yes. Choose "Crypto" at checkout to pay with Bitcoin, Ethereum, USDT or dozens of other cryptocurrencies. Your eSIM QR code is emailed automatically as soon as the payment confirms on-chain.
Do I need an account to buy an eSIM?
No. Checkout is guest-only — all we need is the email address where you want your eSIM QR code delivered. No sign-up, no app, no contract.
Can I get a refund?
If you haven't installed the eSIM and it hasn't been activated, contact us and we'll help. See our refund policy for details.
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